Orders + Returns
Orders:
All prices on shopalfaparfusa.com are USD.
Our order processing centers are currently closed, returning on 1/3/2024. All orders will ship after 1/4/2024
Typically orders will process the same day, except on holiday’s and weekends. Please note that shopalfaparfusa.com does not offer Saturday delivery. Expedited shipping is not available at this time. Our standard shipping service offers a delivery time of 3 to 5 business days.
Once your package is shipped, you will receive a confirmation with a tracking number to the email address provided in your order. Please note that tracking numbers may take up to 24 hours to appear on the carrier website while the package is processing at the shipping facility. Please be patient and check after you have given at least 24 hours to update.
If you do not see an email order confirmation or shipment notification, please be sure to check your spam folder. To avoid future notification issues, please add www.shopalfaparfusa.com to your safe senders list.
Last Call and Final Sale Items:
All LAST CALL and SALE items are final sale.
Returns:
Alfaparf Group will accept returns for up to 30 days from purchase date for unopened, unused products only. Prior to returning an item, please contact customer service at orders@alfaparf.com or toll free at 1-877-722-6567 to get a return authorization number and the correct return shipping address. An authorization number must accompany all returns. Once you have received your RA number, we ask that you properly package your return to prevent damage in transit. Include a copy of your invoice and the RA#. If possible, use the original Alfaparf Group packaging. You are responsible for covering shipping costs of returned orders.
Please keep a record of your tracking information on your return as Alfaparf Group is not responsible for lost or stolen packages.
Refunds for returns will be credited to the credit card or account used for purchase. Alfaparf Group returns are subject to a restocking fee of 20% of the purchase price and will be deducted from the total refund amount on all returns. Refunds will be issued only after the item is received.
Exchanges:
We cannot issue exchanges on orders made through shopalfaparfusa.com. Customers wishing to replace their product with a new product should submit their original order for a return and refund and place a new, separate order for the new item.
Cancellations:
If you placed an order that you would like to change or cancel, we will try our best to assist you. However, because our goal is to process and ship your order as quickly as possible, once an order has been packed and shipped, we will not be able to accommodate your cancellation request.
If you would like to request a change or cancellation, please contact customer service by phone, Monday-Friday, 9am – 5pm, at 1-877-722-6567, or by e-mail at orders@alfaparf.com. If you are requesting by email, please put “Order Cancellation Request” in the subject. Please be sure to provide your order number, name, and shipping address to help expedite the process.
Order Discrepancies or Defective Items:
For order discrepancies, or if your product is defective through no fault of your own, please contact us within 14 days of delivery. Contact customer service by phone, Monday-Friday, 9am – 5pm, at 1-877-722-6567, or by e-mail at orders@alfaparf.com. We will request a picture of the order discrepancy/defect to be emailed to us. We may provide you with a shipping label to return the product and will then send you the correct product. If we cannot provide you with a replacement product, we will issue a refund on the method of payment used to process the order.
Shipping to PO Boxes and APOs, Alaska, Hawaii, or Puerto Rico:
Please note, aerosol items cannot be shipped to PO Boxes. If you place an order with a PO Box shipping address, and it includes one of these items, you may be contacted by customer service to obtain a physical address. This may also cause a delay in the usual delivery times.
We cannot ship to APOs at this time.
Free shipping is ONLY available for ground shipping on orders over $50 dollars and within the continental United States. Shipping to Alaska or Hawaii is not eligible for free shipping.
Most items can be shipped to Alaska or Hawaii, however certain restrictions may apply. Standard shipping to these regions may incur an additional shipping charge based on weight of the package. Due to distance, shipments will take a minimum of 5 business days to arrive.