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Frequently Asked Questions
Quick answers, stylist-level guidance, and routine recommendations to help you choose the right Semi di Lino system.
What currency are prices listed in?
All prices on shopalfaparfusa.com are listed in USD.
How long does it take to process and ship my order?
Orders typically process the same business day (excluding weekends and holidays). Standard shipping is 3–5 business days. Saturday delivery isn’t available and expedited shipping isn’t offered at this time.
Will I receive tracking information?
Yes. When your order ships, you’ll receive a confirmation email with a tracking number. Tracking may take up to 24 hours to appear on the carrier site.
I didn’t get my confirmation email — what should I do?
Please check your spam/junk folder. To avoid future issues, add shopalfaparfusa.com to your safe senders list.
Do you offer free shipping?
Free ground shipping is available on orders over $50 within the continental United States. Alaska and Hawaii are not eligible for free shipping.
Can you ship to PO Boxes, APOs, Alaska, Hawaii, or Puerto Rico?
Aerosol items cannot ship to PO Boxes. We cannot ship to APOs at this time. Alaska and Hawaii may incur additional shipping charges and typically take 5+ business days. Certain restrictions may apply to Puerto Rico.
What is your return policy?
Returns are accepted up to 30 days from purchase date for unopened, unused products only. A Return Authorization (RA) number is required before sending any return.
Contact customer service: orders@alfaparf.com or 1-877-722-6567 (Mon–Fri, 9am–5pm).
Are there fees for returns?
Yes. Approved returns are subject to a 20% restocking fee. Return shipping costs are the customer’s responsibility. Refunds are issued after the item is received and inspected.
Can I return Last Call or Sale items?
No. All LAST CALL and SALE items are final sale.
Do you offer exchanges?
We do not offer exchanges at this time. If you’d like a different product, submit an eligible return (unopened/unused within 30 days) and place a new order.
Can I cancel or change my order?
We’ll do our best to help. However, once an order has been packed and shipped, we may not be able to accommodate changes or cancellations. Please contact customer service as soon as possible and include your order number.
My order is incorrect or an item arrived defective — what do I do?
Please contact customer service within 14 days of delivery. We’ll request a photo and help coordinate a replacement or refund if a replacement is unavailable.
Contact: orders@alfaparf.com or 1-877-722-6567.
Are Alfaparf Milano products professional-grade?
Yes. Alfaparf Milano is a professional salon brand. Our routines are designed to deliver salon-level performance at home.
How do I choose the right products for my hair?
Think like a stylist: match shampoo to scalp/root needs, then choose conditioner or mask for mid-lengths and ends based on dryness or damage. Finish with a leave-in for protection and a gloss for shine.
Do I really need more than shampoo?
Shampoo cleanses the scalp. The biggest visible improvements come from mask + leave-in + gloss. If you add only one step, add a mask 1–2x per week.
What’s the difference between conditioner and mask?
Conditioner is for frequent use to detangle and smooth. A mask is more intensive and targets deeper hydration or reinforcement. Most hair benefits from a mask 1–2x weekly.
How often should I use a mask?
Typically 1–2 times per week. Very dry or damaged hair may benefit from 2x weekly until hair feels softer and stronger, then reduce to weekly maintenance.
What’s best for dry hair?
Start with Semi di Lino Moisture for hydration and softness. For best results: shampoo + mask + leave-in, then finish with a gloss for shine.
My hair is damaged from bleach or heat — what should I use?
Choose Semi di Lino Reconstruction to reinforce and support stronger hair. Add a heat-protective leave-in if you style often.
What’s best for frizz and humidity?
Choose Semi di Lino Smooth for long-lasting control. Pair with a smoothing leave-in and finish with a gloss to seal the cuticle.
What’s best for fine, flat hair?
Choose Semi di Lino Volume for airy lift without heaviness. Add a root-support styling product for best volume.
What’s best for curls and waves?
Choose the Curls/Waves focused routine to define and reduce frizz. Add a curl refresh spray between washes for bounce.
How do I reduce yellow tones in blonde hair?
Use Anti-Yellow products as needed to neutralize unwanted yellow tones. Always pair toning with hydration to keep blonde hair soft.
How do I reduce orange or brassy tones in brunette hair?
Use Anti-Orange products to help neutralize unwanted warm tones in brunette hair. Pair with a nourishing conditioner or mask.
Are these products safe for color-treated hair?
Yes. Many Semi di Lino routines are designed with color maintenance in mind and help support long-lasting vibrancy.
I have buildup from hard water or products — what should I use?
Use a detox routine to lift residue and reset the hair. Detox options are ideal every few washes if buildup is a recurring issue.
I swim often — what should I use?
Chlorine and sun exposure can dry hair. Add a detox or after-sun routine to help remove residue and restore softness.
My scalp is sensitive — what should I use?
Choose a calming, gentle cleanser and pair it with a fiber-focused conditioner or mask for your lengths and ends.
Do you have heat protection?
Yes. Several Semi di Lino leave-ins and gloss products support heat protection (up to 450°F). If you heat-style regularly, a protective leave-in is essential.
How do I get salon shine at home?
Use a shampoo + mask matched to your hair, then finish with a gloss (shine serum or spray) to seal the cuticle and boost radiance.
Do I need a leave-in and an oil?
They do different jobs. A leave-in treats and protects the fiber. A gloss or oil seals the finish for shine and humidity resistance. Together they deliver the most polished result.
I’m overwhelmed — can you recommend a simple routine?
Keep it simple: Shampoo (scalp) + Mask (fiber) + Leave-In (protect) + Gloss (seal shine). If you want the fastest upgrade, start with shampoo + mask.
Will these products weigh down my hair?
If you have fine hair, choose lightweight or volume-focused formulas and use gloss products sparingly on mid-lengths and ends. We can tailor the routine by hair texture.
What if I only want one product?
If you’re choosing just one add-on, choose a mask. It’s the quickest way to see softer, shinier, more manageable hair.
What’s the best bundle for dry hair?
Moisture Routine: Moisture shampoo + Moisture mask + a moisturizing leave-in + a gloss to seal shine. This is the professional system for softness and hydration.
What’s the best bundle for damaged hair?
Reconstruction Routine: Reconstruction shampoo + Reconstruction mask + a reinforcing leave-in + gloss. If you heat-style, add a heat-protective leave-in to support stronger results.
What’s the best bundle for frizz control?
Smooth Routine: Smooth shampoo + Smooth mask + smoothing leave-in + gloss or oil to seal the cuticle and resist humidity.
What’s the best bundle for volume?
Volume Routine: Volume shampoo + lightweight conditioner + volumizing styling support. Finish with a lightweight gloss for shine without weight.
What’s the best bundle for curls?
Curl Routine: Curl-focused shampoo + conditioner or mask + curl leave-in + curl refresh between washes. Finish with a gloss for shine on ends if desired.
What’s the best bundle for blonde maintenance?
Blonde Routine: Anti-yellow shampoo as needed + a hydrating conditioner or mask + a leave-in for softness and protection + gloss for shine. Toning works best when paired with hydration.
How do I use a pre-shampoo treatment?
Pre-shampoo treatments are applied before cleansing to improve softness or help remove buildup. Use them on the schedule recommended on the product label, then shampoo and continue your routine.
How do I get results faster?
Consistency and systems. Use a matched shampoo and mask, add a leave-in for protection, and finish with gloss. Most people see improved softness and shine quickly, then stronger long-term improvement with regular use.
Can I mix collections?
Yes. It’s common to match shampoo to scalp/root needs, then choose a mask for fiber needs. For example, detox at the scalp with a hydrating mask on lengths.
Which products should I use on mid-lengths and ends vs roots?
Shampoo is for the scalp and root area. Masks, conditioners, leave-ins, and gloss products should focus on mid-lengths and ends where hair is drier and more fragile.
Do you have educational guides?
Yes. Visit our blog for routines, how-to guides, and product education.
Still not sure what to choose?
Start with your main goal: moisture, repair, frizz control, volume, curls, or toning. Then build a professional routine: shampoo + mask + leave-in + gloss. If you tell us your hair texture (fine, medium, coarse) and your top concern, we can point you to the best match.
Orders & shipping
How do I return my order?
If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
All orders can be returned within 30 days.
Once we have received the order return, the refund will be processed within 14 business days.
Are there any shipping costs?
For orders under $100 a shipping cost of $9,95 is charged.
All orders over $100 will be delivered for free.
Can I still change my order?
If you want to change your order, please send us an email to hello@sahara.com. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to hello@sahara.com and we will contact the shipping company.
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.