HOW CAN I TRACK MY ORDER?
Once an order has shipped, you will receive a shipment confirmation email containing the details of your order, including a tracking number. You may contact Customer Service at (877) 722 6567 or send us an email to firstname.lastname@example.org with your account information for assistance in tracking your order.
CAN I RETURN OR EXCHANGE MY ORDER?
Please see our Orders + Returns Policy for information about returns, exchanges, and cancellations.
WHAT HAPPENS IF I DO NOT RECEIVE MY ORDER, OR IT'S INCORRECT?
Return requests for short shipment or wrong items must be made within 30 days.
If your order is missing an item, please contact Customer Service at (877) 722 6567, or send us an email at email@example.com so that we can help open a claim on your behalf.
WHEN WILL MY ORDER BE DELIVERED?
Carriers will deliver Monday – Friday during the operating hours that are maintained by each customer. No Saturday/Sunday, holiday, or Post Office Box deliveries will be made. For more details check out our Shipping Policy.
DOES ALFAPARF ACCEPT INTERNATIONAL ORDERS?
No. At this time we are unable to process international orders. Please contact firstname.lastname@example.org or toll-free at 1-877-722-6567 to be connected with the appropriate country manager.
DOES ALFAPARF GROUP OFFER EXPEDITED SHIPPING?
At this time, we only offer Ground Shipping to comply with aerosol/hazmat shipping restrictions.
HOW MUCH DOES SHIPPING COST?
- FREE: Standard Shipping (3 to 5 business days) on orders $50 and up
- $12.00 Flat Fee for Standard Shipping (3 to 5 business days) on orders of $0.00 - $50
- NO Ship Zones: Alaska, Hawaii, Puerto Rico, Canada + Military Bases
DO I GET CHARGED SALES TAX ON MY ORDER?
Applicable sales tax will be added to service and retail product orders placed on alfaparfusapro.com. The tax amount charged will be based upon the local sales tax rate of the shipping address indicated.
IS IT SAFE TO USE MY CREDIT CARD ON THIS WEBSITE?
The security of your personal information is always our priority. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.
HOW LONG DO REFUNDS TYPICALLY TAKE?
Please see our Orders + Returns Policyfor information about returns, exchanges, cancellations, and refunds.
ARE ALFAPARF GROUP PRODUCTS ALL-NATURAL OR ORGANIC?
We at Alfaparf Group are very conscious of the ingredients we use and what we put in our products. We are free of known ingredients that can be harmful and try to formulate within these parameters, to the best of our ability, based on performance and efficacy. While our formulas do contain many naturally derived ingredients, not all lines are not “all-natural” or “organic.”
DOES ALFAPARF GROUP TEST ON ANIMALS?
No, none of our products are tested on animals.
WHAT IS THE AFFILIATE PROGRAM?
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